If you're having problems with duplicate bookmarks or deleted bookmarks returning, this is likely caused by issues with the syncing process. The sure way to resolve this issue is for us to wipe your account so you start from scratch.
**This would mean you'd lose your bookmarks, history, items saved to View Later, apps, and preferences, so you'd need to save these or back these up first if you're willing to try this.**
If you're still willing to wipe your account, please do the following:
Step 1 - Send us diagnostic info
Email questions-at-rockmelt.com with (1) The issue you're having, and (2) your latest rockmelt_debug.log from the following instructions.
Click on your desktop > Press shift + cmd + G > type ~/Library in the Go To window -> Application Support -> RockMelt
Win 7 or Vista:
Start Menu -> then copy and paste in: %USERPROFILE%\AppData\Local\RockMelt\User Data
Start Menu -> Run -> then copy and paste in: %USERPROFILE%\Local Settings\Application Data\RockMelt
Step 2 - Remove RockMelt from all your devices
After you email us your rockmelt_debug.log from step 1, quit RockMelt and uninstall on every device - computer and iPhone. Don't open RockMelt again until we reply to your email.
If you're using Windows, please make sure you check the option to "Delete browsing data" during the uninstallation process when you uninstall RockMelt from every computer.
Step 3 - On Windows, make sure you've removed all traces of RockMelt
If you're using Windows, please check to make sure that you do not see any RockMelt folders by following the steps below. Please check this on every computer you've ever installed RockMelt on. If you see a RockMelt folder by doing the following, please delete it.
Win 7 or Vista:
Start Menu -> then copy and paste in: %USERPROFILE%\AppData\Local
Start Menu -> Run -> then copy and paste in: %USERPROFILE%\Local Settings\Application Data
In order fix the sync issues you're encountering, we need to wipe your account. This means that you'll lose any unsaved bookmarks, apps, items saved to View Later, saved passwords, and history. Again, please make sure that:
(1) You send the email from Step 1 and tell us that you're ready to have us delete your account.
(2) You've backed up bookmarks, history, items saved to View Later, and any apps you'd like to save
(3) You leave RockMelt uninstalled (and don't open it) before we reply to your email